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tiger189 Legal for Indonesia account access

tiger189 Legal sets out how we handle account identity, wallet records and access for you in Indonesia.

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POLICY HELP DESK

Get help with Legal questions

A direct support route helps you resolve a policy question without guessing which team to contact. From your account, open the support path beside the cashier area and include your registered phone number, the relevant transaction reference and the Legal topic you need clarified. We can then check account status, payment records or a request to change your details. Please do not send passwords or wallet PINs in a message.

Team online

Account support

Use the support path inside your account when a Legal question concerns phone verification, account closure or a correction to your registered details. Include the account phone number and the policy section you are asking about so our team can locate the right record.

Wallet status

For a DANA, OVO, GoPay or QRIS record, send the transaction reference and receipt image through the cashier support path. We use those details to compare the wallet status with the account record without asking you to disclose a PIN.

Policy request

If you want a Legal clarification or a change to stored account details, select the policy contact route and describe the requested action. We may ask for phone verification before making a change, helping keep another person from altering your record.

DATA HANDLING

Know how your Legal record is handled

We keep the Legal process practical: account details support identity checks, payment references support wallet matching and security events help us investigate unusual access.

Account details

We use the details you submit, including your phone number, to connect your account with its Legal record. Check the spelling and number before confirming access; if something is wrong, contact us from the account so we can assess a correction request.

Cookies and sessions

Cookies can keep a signed-in session and selected language settings working between pages. You can remove them through your browser controls, although clearing session data may require you to complete the phone verification step again.

Wallet matching

DANA, OVO, GoPay and QRIS references are checked against the account record when a payment status needs confirmation. For bank transfer or virtual account entries, we may compare the receipt reference before updating the related account status.

Account security

Phone verification helps us confirm that an account access request comes from the person connected to the registered number. Never share your password, one-time code or wallet PIN; contact support if you suspect another device has accessed your account.

Record retention

We retain account and payment records only as needed for account administration, dispute checks and applicable Legal duties. A closure request does not necessarily erase records immediately when a transaction or policy matter still requires a retained record.

Change requests

To request a correction, explain which account detail is inaccurate and provide the registered phone number through the signed-in support path. We review the request before changing the record, and we may ask for another verification step where needed.

Answers about tiger189 Legal access

These Legal answers cover the questions you may search before opening an account or sending a wallet payment. They explain eligibility, data requests, account changes and contact steps in plain terms. If your situation is not covered, use the signed-in support route and include the relevant account or transaction reference.

tiger189 Legal covers account eligibility, phone verification, wallet records, policy changes, account closure and requests to correct stored details. Access depends on local law, so you should read the current policy before opening an account or using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Yes. Account access and eligibility depends on local law. We may limit or pause access when a local requirement applies or when an account check is incomplete. If you need a decision explained, contact support from your account and mention the Legal section involved.

Phone verification connects the access request to the number registered on your account. It can be required before account access or before a detail is changed. Keep your verification code private, and contact support if your registered number is no longer available.

We use the payment reference and account details to match a DANA or QRIS status with the correct account. If the status is unclear, send the receipt reference through cashier support. We will not ask for your wallet PIN or password to check the record.

You can request a correction through the signed-in support path. State which detail is inaccurate and provide your registered phone number. We review the request before changing the record, and a further verification step may apply where the change affects account access or payment matching.

Ask for account closure through support while signed in, using the policy contact route. We may confirm your phone number and check for an unresolved wallet or account matter first. Closure does not always remove records immediately when retention is needed for a transaction or dispute.

Use the support route inside your account, near the cashier area, and select the policy contact option. Include your registered phone number, the relevant Legal topic and any transaction reference. Do not include passwords, one-time codes or wallet PINs in your message.

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